Kostandin Kristoforidhi Nr.1 Tirana
+35544533000
info@sarotel.com
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Hotel Rules & Regulations

Hotel Rules and Regulations
To ensure safety and comfort of all Hotel guests during their stay, we have clarified some guidelines.

For your convenience we have provided a safe deposit box, located in the wardrobe in your room. Hotel bears no responsibility for any damage or loss of your personal belongings. In case of any loss, you are kindly requested to immediately inform Reception desk. We suggest you to double check safe deposit box in your room upon your departure from the Hotel.

Guests are given the key card upon registration at the reception and are kindly asked to lock the rooms. Guests are required to handover their keys to the receptionist upon departure. If guests lose or do not return the key card they are obligated to pay the penalty of 5 euros.

It is not allowed to take explosive, weapons, inflammable materials or other dangerous chemicals in to the hotel.

It is not allowed to bring food and beverage from outside in the hotel. Hotel keep the right to move this food and beverage.

It is not permitted to use iron, hot plates, electric heaters or any other heater device.

Guests may have visitors in their rooms which must be registered at the reception. Visits are allowed until 8 pm and in case of extended visit (after 8 pm), hotel will charge additional amount of 10 euros including VAT per room per night, as a supplement for the next guest.

Hotel services cannot be charged in advance but only after the service is finished. Payment guarantee is required. In case of a long stay the services are to be paid on the weekly bases.

For any damage caused by the Guest to the hotel property, the Guest is due to cover the cost of damage to the Hotel.

Room check in is from 2 pm. Check out is until 11 noon.

All departures after 11 noon will be considered as late departure and guest will be charged 30 euro until 3 pm, and the entire stay after that time. In special occasions please ask the reception for availability.

Hotel is entirely non-smoking. In case of non-compliance with this rule, Hotel is obliged to charge the penalty of 50 euros according to the local Law.

For your convenience hotel has arranged the parking in front of the hotel. Parking is subject to charge under the price of 4 euro per day, per vehicle. Hotel takes no responsibility for any damage or loss of your vehicle on the car park. Parking reservation is needed.

Airport transfers are available 24 hours. The official price list of this service is published at the Reception.

All rooms have air conditioning. Please note that air condition does not work if windows are opened or if windows are not properly closed.

If you have any suggestion on hotel service or if you have any technical problem in your room, please be free to inform us at your earliest convenience. In case of late notice for any complaints that you might have, when hotel has no chance to react, those situations will not be considered as a reason for accommodation rate discount.

Linen is changed every second day in rooms and daily in suites. Used towels are changed daily but should you need more towels please contact the Reception.

Disturbing other Guests is not allowed. Hotel keeps the right to refuse further hospitality to the Guest who disturbs other Guests or on other way disrespects House Rules.

In case of cancellation of further Guest stay by the Hotel caused by misbehaviour and disrespect of Hotel Rules, Hotel reserves the right to charge for full length of stay as per reservation.

Breakfast is served every day from 07:.00 am until 10:00am in hotel restaurant.

If during your stay, for whatever reason, you need to check out earlier, it is necessary to advise Reception 24h prior departure. Otherwise full night stay with breakfast will be charged.

In all Guest rooms DO NOT DISTURB sign has been provided. Hotel rule is that this sign cannot be displayed longer than 24 hours. After this time, Hotel reserves the right to enter the room due to Safety and Security reasons.

During your stay, you have option to choose pillow. Pillow menu provides 2 pillow types. For more information please contact Reception Desk.

At the hotel reception you have option to borrow adapters and chargers depending on availability. You are kindly requested to leave adapters and chargers at the reception after use. Also, at the hotel reception you can get Dental and Shaving kit.

Wi-Fi internet is free and available in entire hotel. Password is provided at the Reception and on your key card folder.

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